Privacy Policy

Apudos Ltd – Privacy Policy
Privacy Policy Apudos August 31, 2022

Apudos Ltd – Privacy Policy

We understand that your personal information is important to you and Apudos Ltd (“we” or “us” or our”) is committed to protecting the privacy of its customers and contacts.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us will be processed and our practices regarding the use of your personal information. We are subject to GDPR guidelines and are committed to ensuring the correct use of our personal information.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For further details about us, see our contact details at the end of this Privacy Policy. For the purposes of the applicable Data Protection legislation in England, we are the “data controller” in respect of any personal data that we collect from or hold about you once you are registered to use our services.


Information we may collect about or from you
  • Information you give us. You may give us information about you by filling in forms on our Site or by using our App. The information you provide may include your name, address, e-mail address and phone number.
  • Information we collect about you. Each time you use our service we may also collect camera images relating to parcel deliveries including CCTV. We may also collect historical data from your previous service deliveries from us.
  • Information we receive from other sources. We may receive information about you from the property facilitator where our Apudos services are active to ensure we can provide our services adequately and sufficiently to you. We also work closely with third parties (including, for example, business partners and subcontractors but will only receive your information for legitimate interest when we have an operational reason to do so
  • Cookies. Our website and app may use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse these and also allows us to improve the service delivery.
The reason we have your information
  • To register you as a new customer, on the basis that it is necessary for us to do so to provide the our services to you
  • To carry out our obligations to you and to provide you with products and services that you request from us, on the basis that it is necessary for our performance of the contract we have with your building
  • To notify you about changes to our Service, on the basis that it is necessary for our legitimate interest in promoting and marketing our goods and services and providing a better service for you
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, on the basis that it is necessary for our legitimate interests in promoting and marketing our Service
  • To notify you of changes to our privacy policy and/or ask you to take part in any review or survey relating to our Service, on the basis that it is necessary for our legitimate interest in keeping you informed of matters which are relevant to you and/or in providing a better service for our customers;
  • To provide you with information about goods or services we feel may interest you, on the basis that it is necessary for our legitimate interests in promoting and marketing our Service; To deliver relevant website content and advertisements to you and measure or understand the effectiveness of advertising we serve to you, on the basis that it is necessary for our legitimate interests in promoting and marketing our Service and growing our business;
  • To comply with our internal data policies
  • To assist with audits and enquiries

You can opt-out of receiving communications from us at any time and we will get your express consent before we share your personal data with any third party for marketing purposes.

Who We Share Your Personal Information With?

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, on the basis that it is necessary to perform the contract that we have with you or for our legitimate interests in managing our business and improving the Service.
  • Analytics, technical developers and search engine providers that assist us in the improvement and optimisation of our Site and/or the App, on the basis that it is necessary for our legitimate interests in doing so.
  • We may disclose your personal information to third parties on the basis that it is necessary for our legitimate interests, as follows:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Apudos Limited or substantially all of its assets are acquired by a third party, in which case personal data held by Apodus Ltd about its customers will be one of the transferred assets.
  • We may also transfer your personal data if we are under a duty to do so in order to comply with any legal obligation, or if it is necessary for our legitimate interests in order to enforce or apply our terms of use (for which see our terms and conditions) and other agreements; or to protect the rights, property, or safety of Apudos Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data

The data that we collect from you will be securely stored at a destination inside the UK for our own administration purposes. It may also be processed by staff who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order.


All information you provide to us is stored on our secure servers or those of our trusted providers. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site or the App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long do we retain personal data?

If you become a customer of ours, we normally retain contract information (including personal data) for several years after the end of the relevant contract, or for longer where we need to do so for the establishment, exercise or defence of legal claims, or where we are required by law to retain it for a longer period. In certain case, it may not be physically possible to delete certain data (for instance, where it is stored on a secure external server), in which case we will take appropriate steps to ensure that it is not available for re-use or disclosure to third parties.

Your rights

As a data subject you have certain legal rights subject to certain exceptions under the applicable Data Protection legislation including:

  • the right to access the personal data held about you;
  • the right to ask us not to process your personal data for marketing purposes;
  • the right to withdraw at any time any consent you have given to receive marketing material from us, or in any other case where we process your personal data on the basis of a consent that you have given (and not on some other legal basis);
  • the right to ask us to rectify inaccurate personal data about you;
  • the right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed or no longer required;
  • the right to ask for the transfer of your personal data in a structured, commonly used and machine readable format where the processing is based on your consent;
  • the right to ask for the erasure of personal data concerning yourself where processing is no longer necessary or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject; and
  • the right to withdraw your consent at any time to your name or image being used in connection with any of our competitions or promotions for publicity purposes.

You can exercise any of your rights at any time by contacting us at

You also have the right to make a complaint to the Information Commissioner’s Office.

Links to other websites

The Site or the App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Apudos Limited is registered in England with company registration number 11841466 Our registered office is at Kemp House, 152-160 City Road, London EC1V 2NX.

We are registered with the ICO Reg ZA533800

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to or write to us at the address listed above.